How To Further The Customer Service Experience With Technology

It is very important to train employees about how to properly treat the customers who enter your business, but nowadays with everything online it is also important to consider other avenues to improve or expand your customer service offerings. Here are some ideas how you can use technology.

Start a Website

If you don’t already have a website for your business, you don’t have a business! Often the first thing a prospective customer does is search for your product online. If you have a website, customers can choose whether they want to call and interact with one of your employees or simply Google your business to find your location, hours, and other useful information conveniently listed on a your website.

Provide Online Sales

Sometimes people prefer the quick and easy process of adding an item to a cart online rather than making the drive to the store, so don’t lose out on these customers and instead give them the option to buy your products through your website. Make sure that if you ship out orders you maintain your good customer service by following up, giving updates, and making sure the product arrives on time.

Allow Customer Accounts

If customers can save their information billing information, shipping address, and order history in an account through your website for future convenience they will surely be more motivated to buy from you again. This gives them a kind of personalization that is not always expected from an online experience.

It is so important to maintain your customer service even outside your store and by using these tips you can draw in more customers by getting with the technological times and having a website with convenient features.

Be sure to contact Mark at Tannen & Associates for all of your Merchant Card Services and POS System needs at (408)888-9663 or markt@tannen.com.

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